Treating Customers Fairly

Our Customer Charter

• Providing you with clear, accurate information about how we do business, and where applicable all the costs and charges involved.
• Making sure we only provide you with products that meet your demands and needs.
• Ensuring that our advertising is clear, fair and not misleading.
• Treating your personal details in the strictest of confidence at all times and not disclosing your personal information to anybody else unless required to do so in the process of our business agreement.
• Explaining in detail the significance and implications of any products that we discuss with you.
• Maintaining a comprehensive training and competence regime to make sure all our staff are able to provide you with a well informed, clear and accurate service.
• Ensuring that that you are kept up to date with the ongoing process from application to the point when your mortgage completes.

Your home may be repossessed if you do not keep up repayments on your mortgage.